Privacy policy

Ctidpa (hereinafter referred to as "the Company" or "we") attaches great importance to protecting your privacy and personal information. This Privacy Policy is intended to explain how we collect, use, store, protect, and disclose the information you provide when using our products and services. Please read and understand the content of this policy carefully before using our products and services.

1. Information we collect
During your use of our services, we may collect the following types of personal information:

Registration account information
When you register as a member, we will collect your name, gender, mobile phone number, email address, and the username and password you create.

Order and payment information
When you shop on our platform, we collect information related to your order, including product details, delivery address, payment method, and invoice information.

Device information
To improve the quality of our service, we may collect information about the device you use, such as the device model, operating system, IP address, browser type, and language settings.

Browsing and operation records
We may collect your browsing history, click behavior, favorites, and shopping cart addition behavior when you use our website or app to optimize product recommendations and user experience.

Customer Service Information
When you contact our customer service, we may record your contact information, consultation content, and communication records to provide you with a better service experience.

2. How we use information
The information we collect will be used for the following purposes:

  • Provide you with shopping services, including ordering, payment, delivery, after-sales service, etc.;
  • Provide personalized content recommendations and promotional information;
  • Improve the quality of our products and services;
  • Verify your identity to ensure transaction security;
  • Send you order notifications, essential notifications, or marketing information (you can choose whether to receive);
  • Perform obligations required by laws and regulations.

3. How we store and protect information
Information storage location: Your personal information will be stored in China;

Information storage time: If you do not actively delete your account, we will retain your information until the service is terminated;

Information Protection Measures: We employ security measures that meet industry standards to protect your information from being leaked, tampered with, or lost, including encrypted storage, firewalls, and access control.

4. Sharing, transfer, and public disclosure of information
We promise not to sell your personal information to any third party. We will only share or disclose your information in the following circumstances:

  • Obtain your explicit consent;
  • Share necessary information with logistics, payment institutions, or cooperative service providers for transaction purposes;
  • To fulfill legal obligations, execute court decisions or government agency requirements;
  • To safeguard our legitimate rights and interests, such as preventing fraud and ensuring platform security.

5. Your rights
According to the law, you have the following rights:

  • Query, access, and copy your personal information;
  • Modify and delete your information (unless otherwise provided by law);
  • Cancel your account;
  • Withdraw authorization;
  • Refuse to receive marketing information.

You can do this through your account settings or by contacting customer service.

6. Use of cookies and similar technologies
We use Cookies and local storage technologies to enhance your user experience. This information will help us understand your preferences and provide more personalized services. You can turn off the Cookies function through your browser settings, but this may affect the use of certain services.

7. Privacy protection for minors
Our services are mainly for adults. If you are a minor under the age of 14, please use our services with the consent and guidance of your guardian.

8. Changes to the privacy policy
We reserve the right to update this policy from time to time. If there are significant changes to this policy, we will notify you through announcements, emails, or messages. Please check the updated privacy policy regularly.

9. Contact us
If you have any questions, comments, or suggestions about this privacy policy, please get in touch with us through the following methods:

Customer service email: ctidpashop@hotmail.com

Customer service working hours: 9:00-18:00 on weekdays.